Shipping policy

Where we ship

We currently ship within the United States only. We're planning to open more countries as sprykOra grows, this page will be updated when that happens.

 

Shipping cost

Free on every order. No minimum, no surcharges at checkout.

 

Processing time

Orders are processed the same or next business day. You'll get a tracking number by email as soon as your package leaves the warehouse.

 

Delivery time

2 to 4 business days in transit after processing, from our U.S. fulfillment partner. During high-demand periods it can run a little longer, we'll flag it on the site if that's the case.

 

Tracking

Every order ships with tracking. If the number hasn't updated after 5 business days, contact us and we'll chase it with the carrier.

 

If your order doesn't arrive

If your package hasn't reached you within 30 days of ordering, we refund you in full or send a replacement, your choice. You don't need to return anything.

 

If your order arrives damaged

Send us a photo within 7 days of delivery and we'll arrange a free replacement or a full refund.

 

Multiple items

If you order more than one product, they may arrive in separate packages on different days, each with its own tracking number.

 

Incorrect addresses

We ship to the address entered at checkout. If it's wrong, contact us within 12 hours of ordering and we'll try to correct it before dispatch. Once a package has shipped we can't reroute it.

 

Questions

Reach us through our Contact page. We reply within 24 hours.