Refund policy

We want you to be happy with your sprykOra order. If you're not, you have 30 days from the delivery date to request a refund.

 

Eligibility

Items should be returned unused, undamaged, and in their original packaging with all included accessories (cables, pads, manuals). Items showing signs of use or missing parts may qualify for a partial refund or none at all. Your order number is all we need as proof of purchase.

 

How to start a return

Reply to your order confirmation email, or reach us through the Contact page, with your order number. We'll walk you through the next steps.

 

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days.

 

If it arrives damaged or defective

Send us a photo within 7 days of delivery. We'll arrange a free replacement or a full refund, whichever you prefer.

 

If it never arrives

If your order hasn't reached you within 30 days of the ship date, contact us and we'll send a replacement or refund you in full. You don't need to return anything.

 

Return shipping

If the return is because of a defect or a mistake on our end, we cover the cost. For change-of-mind returns, return shipping is on you.

 

Sale items

At this time we don't sell anything marked as final sale, the same 30-day policy above applies to every order, discounted or not.

 

Questions

Reach us through our Contact page. We reply within 24 hours.